While implementing the quality management system, we have made numerous improvements. Their results are already visible, however the most important benefits for our clients, investors and ourselves will be appreciated during the next few years of the company’s activity.
The implementation of quality management system resulted in:
- Formalization, organization and constant monitoring of the internal management system. Formal regulation of two fundamental areas of our activity: winning and managing contracts and developing standard software.
- Raised consciousness of all employees. We all find working in the company more fulfilling, which enables us to focus more – directly or indirectly – on the needs of our clients.
- Creation of mechanisms of developing and constant improving the methodology of IT project management. metodyki All company employees, providing services to end users, work in a standardized way. At the same time they are all involved in the process of improving the operation of the entire company.
- Appointing Product Management team responsible for identification of client needs, and systematic development of software and services in order to fulfill these needs more efficiently.
- Setting new rules for handling complaints. We have replaced reactive actions with proactive and conscious preventing processes aimed at avoiding any expected and recurring failures.
- Establishing a Customer Service Department responsible for correspondence circulation and the flow of all information regarding relations with the Clients.
