Reliable and easy communication is a basic condition for successful communication. This is why we created a special team of people responsible for making the contact with our company as effective as it is possible. These are the people responsible for handling telephone calls, answering customers’ queries and taking care of the documentation related to contacts with our customers.
Team of Business Advisors
This is the most important information telephone line, thanks to which callers can get answers about the solutions offered by Macrologic SA. They can also receive information on licence rules, conditions and our methods of running IT projects. Our business advisors will help you make the right decision about the best way of improving your business activities.
Information is also available at our subsidiaries and partners
Package Agreements
help line serviced by the team of specialists responsible for Package Agreements. It is here that you can order any service included in the agreement (consulting, training, modifications, etc.), receive detailed information about the services, find out how to order and pay for them, and learn about the competences of the specialists working for you.
Technical Support Hotline
This is the telephone line our customers use to get a quick help, should they encounter any problems with our solutions. Service available only to Package Agreement users.
Complaint Handling Team
This is a special line for collecting your comments about our services. Your ideas and suggestions are always appreciated.
Reception
If you need to speak to a specific employee of Macrologic SA or want to leave a message, the reception is the place call.
We are happy to answer your calls every working day from 8:00 am to 5:00 pm.
After working hours and at weekends, your queries and messages are recorded. We respond to them the next working day.
