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Following the completion of the implementation, we provide an ongoing and methodological support regarding the maintenance and development of the IT system. In order to best identify and satisfy client needs and to solve their problems we have set up Information Hotlines. To define the scope of cooperation with our clients, we offer them our Service Packages.. Golden Package – special; offered to clients who have unique requirements regarding the development of the software. This includes organizations with large number of users, companies which develop rapidly, and whose needs grow constantly. As its basic feature, the package offers supervision and consultancy regarding software development, focused on constant streamlining of the company’s activity through proper use of IT resources. Being the supplier, we take the responsibility for developing software which is compliant with legal requirements and for adapting the software to our client’s changing situation. The Golden Package, apart from all the benefits of the Silver Package, offers the team of consultants who will provide the services to the client. The client is provided with a support of a Personal Consultant, who is responsible for the high quality of the works. The Package includes the following services:
Silver Package – extended; offered to companies requiring extended IT services. Aimed at larger companies which often change the scope of their activity and their requirements. These clients modify their software along with the changing needs of their company, while Macrologic monitors the introduced changes. The Silver Package guarantees preferential time of order execution, training at attractive prices and free participation in seminars. The cooperation with Clients who acquired Silver Package is monitored by a designated Project Manager, who is also responsible for overseeing the services provided within this Package. The Package includes the following services
Bronze Package – basic; a package offered to companies using the standard software version. The Package provides access to telephone support (hotline) and entitles the client to participate in free seminars. Clients who acquired Bronze Package are offered the support of Macrologic Consultants. The Package includes the following services:
By accepting the above offer you gain the following benefits: An offer adapted to requirements - depending on their IT requirements and financial potential, the Clients may choose the option that will best suit their needs; One product, one contract - service packages enable full and complex cooperation with the Client, regulated by a single service contract, which defines all Macrologic obligations; Budget planning - packaged services enable accurate planning of expenditures on Macrologic software for a year in advance; Written guarantee of the range and quality of provided services – the packages define the scope of provided services and the deadlines for their completion; Price discounts – services calculated within the package enable service cost reduction; Focus on running the business – thanks to the packages only minimal participation of the client in the works related to IT services is required |
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